TERMS & CONDITIONS

These Terms and Conditions (the “Conditions"), together with our Cookie Policy and Privacy Policy are the contractual agreement between the customer or visitor

To the Website (indicated by references to "you" or "your"), and Kagbeni Limited (indicated by references to "we", "us", or "our") in relation to your use of the www.kagbeni.com website (the "Website") and your purchases from the Website.

About Kagbeni.com

www.kagbeni.com is the ecommerce Website of Kagbeni Limited (the "Company"), a company registered in England and Wales with registered address 205 Shrewsbury Road, London, E7 8QH.  Company Registration Number: 8954317. 

Please contact our customer care team should you have any questions concerning these Conditions: info@kagbeni.com or 020 8472 6855. Our opening hours are Monday - Friday 10am – 17pm.

Why are these Terms and Conditions Important?

When you visit www.kagbeni.com or place an order on the Website you agree to be bound by these Conditions, as the as the other documents expressly referred to in it including but not limited to our Cookie Policy and Privacy Policy which are incorporated within these Conditions. Please read these Conditions carefully and make sure that you understand them before placing an order from our Website. Please note that before placing an order you will be asked to agree to these Conditions.

You should print a copy of these Conditions or save them to your computer for future reference.  Please note that these Conditions, and any contract between us, are only in the English language.

Our right to vary these Conditions

We reserve the right to amend these Conditions from time to time as is deemed necessary, so please do check before ordering that you are comfortable with the Conditions which apply at the time.  These Conditions were most recently updated on 13th January 2014.  Should you not agree with any of the Conditions as shown at any time, you should cease using the Website. 

Use of our Website

You are provided with access to this Website in accordance with these Conditions.  By using our Website, you confirm that you accept these Conditions and that you agree to comply with them.  Use of our Website includes accessing, browsing, or registering to use our Website.  If you do not agree to these Conditions, you must not use our Website. 

Changes to our Website

We may update our Website from time to time, and may change the content at any time.  However, please note that any of the content on our Website may be out of date at any given time and we are under no obligation to update it.

We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

Accessing our Website

Our Website is made available free of charge.  We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Website.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Conditions and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Conditions.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@kagbeni.com.

Intellectual Property Rights

All rights in the design, intellectual property and information on the Website are owned by us, and are protected as appropriate by copyright, trademarks and other intellectual property rights.  All material and content contained on the Website is for your personal non-commercial use only.

We strictly prohibit the reproduction, modification, distribution or incorporation into any other work of any or all of the material available on the Website except in so far as you may:

  • Copy, print or download extracts of material from the Website for the sole purpose of using the Website in good faith for domestic purposes or for placing an order through the Website; or
  • Copy, print or download extracts of material from the Website for the sole purpose of sending to individual third parties for their personal information provided that no commercial advantage or benefit is sought from so doing, and that you acknowledge us as the source of the material and you inform the third party that they must comply with the Conditions.

Any other use of the material and content and material of the Website is strictly prohibited and you agree not to nor assist in any such facilitation to copy, reproduce, transmit, publish, display, distribute or otherwise commercially exploit or create derivative works of such material and content.

All contents on pages of the Website, without exception, are the copyright trademarks or registered trademarks of Kagbeni Ltd. or our suppliers or that of other third party partners. All Rights Reserved. You will be responsible for any breach of these Conditions and will reimburse us for any loss caused as a result of your misuse.

Exchanges and Returns

Manufacturing Faults:

We are very proud of the quality of our products. However, if there is ever a manufacturing fault with a garment you have received, please contact us immediately. We will exchange the item/s for free and reship immediately. On return of the faulty garment/s we will refund your shipping costs.

NOTE: Please ensure to use standard mail services when returning the item/s back.

Not completely satisfied?

If you receive your product and you are not completely satisfied with the size, colour, style etc we are more than happy to exchange or provide a refund on the items purchased provided they are returned to us in original condition and within 90 days of you receiving the shipment. You are responsible for the postage costs of returning the item to us. We will cover the cost of shipping a replacement item to you on the first exchange however any subsequent exchanges will incur additional postage charges. 

Unfortunately we cannot accept responsibility for any problems occurring in transit with products returned to us. The total amount for the items returned and accepted will be refunded to the credit card or PayPal on which the original payment was made. The amount refunded will be made in currency on which the original purchase was made.

Please send all returns to our address: Kagbeni Limited, 205 Shrewsbury Road, London E7 8QH United Kingdom.

Delivery

The address details used for the shipment of your order are the exact details supplied by you at the time of ordering. Incorrect details may result in delivery delays so it is important to check these details when ordering.

Deliveries are shipped from London UK and they typically take between 3-6 business days to all countries of European Union and between 7-14 business days to any part of the world. It is important to note that the Customs Agency in the country of destination (where applicable) may delay the delivery of an order for up to 2-4 weeks for inspection or as a random security measure. 

If no one is home for delivery of your purchase, local postal guidelines will apply.

Price and Import Tax

All prices are on our website are final. The total transaction amount may vary slightly once your order is charged to your credit card, if this is the chosen payment method. The reason for this is that when your order is charged to your card, the exchange rate used by your credit card company may vary to that indicated at the time of placing the order.

The prices listed on our website do not include relevant overseas duties and other custom charges and/or administration fees that the parcel may incur when entering the country of destination. The majority of shipments are delivered free of customs taxes and duties however the destination country’s customs agency may select your shipment for assessment and could charge duties and taxes and/ or administration fees on your shipment. These charges vary from country to country and are not covered by Kagbeni Limited

Dispute

In case of dispute, the buyer agrees with the procedure according to the detailed terms and conditions

Further Questions?

If you have any questions about ordering from Kagbeni Limited, please email our Customer Support at info@kagbeni.com

Our Return Address

Please send any questions, comments, returns and complaints regarding this Site to:

Kagbeni Limited, 205 Shrewsbury Road, London E7 8QH United Kingdom.